pk445 Privacy Policy

pk445 ("we", "our", or "the pk445 platform") is a platform providing online betting and casino entertainment services in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy applies to the pk445.cam website and all its associated services.

This policy describes how pk445 collects your personal information, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the measures we take to protect your information.

1. Identity Information

During account registration we collect the following information:

• Full name (as shown on the national identity card)
• Date of birth (for age verification — 21 years or older)
• Email address
• Mobile number
• Residential address
• National identity card or passport number (where verification is required)

2. Financial Information

For the purpose of processing transactions we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Betting transaction records

3. Technical Information

Information automatically collected while using the website:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Session data (login time, duration of use)
• Page visits and click patterns
• Referral URL

4. Communication Information

When you contact us we collect:

• Live chat conversation records
• Email content and replies
• Complaint and issue resolution history

Direct Collection

When you register on pk445, fill out a form, make a transaction, or contact our support team — information is collected directly from you.

Automatic Collection

When you visit our website, certain information is automatically collected through cookies, web beacons, and similar tracking technologies. These technologies are used to improve the quality of our services and to personalise the user experience.

Collection from Third Parties

In some cases we may receive information from identity verification services and payment processor companies. This information is used solely to verify the accuracy of your account and transactions.

Account Management and Service Delivery

We use your registered information to create and manage your pk445 account, process transactions, award bonuses and rewards, and ensure the overall quality of our services.

Identity and Age Verification

Only individuals aged 21 or older may open an account on pk445. To comply with this rule, we use the information collected to verify your identity and age.

Security and Fraud Prevention

We use your information to detect suspicious activity on the platform, prevent unauthorised access to accounts, and help prevent financial fraud and money laundering.

Customer Support and Communication

We use your contact information to resolve your issues, send necessary updates and notifications, and inform you about relevant promotional offers. You may opt out of marketing communications at any time.

Service Improvement and Analytics

By analysing user behaviour and trends, we continuously improve our website, gaming experience, and overall service quality. Information used for this purpose is generally aggregated and anonymised.

Compliance with Legal Obligations

We may use your information to comply with applicable laws and regulations, meet regulatory requirements, and respond to lawful requests from law enforcement agencies.

Security Measures

pk445 uses industry-standard security technologies to protect your information. Our security framework includes:

• SSL/TLS encryption — all data transfers are encrypted
• Database-level encryption
• Two-Factor Authentication
• Regular Security Audits
• Restricted staff access controls
• 24/7 security monitoring

Data Retention Period

We retain your information for as long as your account remains active or as needed to provide our services. After account closure, certain information may be retained for a specified period to meet legal obligations, resolve disputes, and fulfil our contractual obligations.

Financial transaction records are generally retained for 5 to 7 years.

Response to a Data Breach

If a data breach occurs that poses a high risk to your rights and freedoms, we will notify you as quickly as possible — generally within 72 hours — and take the necessary protective measures.

Who We Share Information With

pk445 does not sell or rent your personal information. However, information may be shared in a limited manner in the following circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: With trusted third-party service providers for account verification.
• Technology service providers: For hosting, analytics, and other technical services.
• Legal authorities: In response to a valid court order or a request from a law enforcement agency.

International Data Transfers

Some of our service providers may be located outside Bangladesh. For any international data transfer we ensure that the relevant party complies with applicable data protection standards and that adequate protection is provided for your information.

In the Case of Business Transactions

In the event of a business transaction such as a merger, acquisition, or asset sale, your personal information may be transferred. In such circumstances we will notify you in advance by email and the new company will be required to comply with this privacy policy.

What Cookies Are and How We Use Them

Cookies are small text files stored in your browser when you visit pk445.cam. We use the following types of cookies:

• Essential cookies: Required for the basic functionality of the website — such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Remember your preferences and provide a personalised experience.
• Analytics cookies: Collect information to understand how users interact with the site, which helps us improve our services.
• Marketing cookies: Help show relevant advertisements and offers based on your interests.

Cookie Controls

You can delete or disable cookies from your browser settings. However, disabling essential cookies may disrupt some important functionality of the website.

pk445 services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

If we believe that a registered user is under 21, we will immediately suspend that account and delete the associated information.

pk445 reserves the right to update this privacy policy at any time. If any significant changes are made to the policy, we will:

• Update the date on this page of the website
• Send a notification about the changes to your registered email
• Display a special notice on the site for important changes

Continuing to use the service after changes are made will be considered as your consent to the updated policy. If you do not agree to the policy changes, you may close your account.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us through the following:

After receiving a privacy-related request, we will try to respond as soon as possible — within a maximum of 30 business days.